Support
Answers to the questions we hear most. Can't find yours? Email us and a real person will reply, usually within one business day.
Email support
Getting started
How do I make my first invoice?
- Sign in with Apple or your email so your invoices sync and stay safe.
- Add your business name, logo and payment terms.
- Tap + on the Invoices tab, pick or add a client, add your items, and tap Send.
Can I make estimates and quotes?
Yes. Make one on the Estimates tab and send it the same way as an invoice. When your client approves it, turn it into an invoice in one tap.
Will my invoices be on my other devices?
Yes. When you're signed in, everything syncs to your account, so it's there when you sign in on another iPhone, and safe if you lose your phone.
Sending and getting paid
How do my clients pay?
Every invoice has its own secure payment page. Your client opens the link in your email, text or PDF and pays by card, Apple Pay, bank transfer (ACH) or PayPal. They don't need the app or an account.
How do I set up online payments?
Open Settings (the gear on the Invoices tab), tap Online payments, then Set up. BillSend fills in your business details, then Stripe, our payment partner, asks you to confirm your identity and add the bank account for your payouts. It usually takes a few minutes.
When does the money reach my bank?
Card and Apple Pay payments are paid out by Stripe on your payout schedule, usually within two business days. Bank transfers take a few extra days to clear first. You can see every payout on the Payments tab.
A client paid in cash or by check. How do I record it?
Open the invoice and tap Record payment. Enter the amount and method, and the invoice updates its balance and marks itself paid when it's settled.
I'm paying an invoice and have a question about it
Please contact the business that sent it. They can see the invoice and change it; we can't.
Your subscription
How does the free trial work?
Every plan starts with 14 days free. You won't be charged if you cancel at least 24 hours before the trial ends. After that the plan renews automatically each month or year.
How do I cancel or change my plan?
Subscriptions are managed by Apple. On your iPhone, open Settings, tap your name, then Subscriptions, then BillSend.
I paid but my plan isn't showing
Open the plans screen in BillSend and tap Restore, signed in with the same Apple ID you subscribed with. If it still doesn't appear, email us.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. Request one at reportaproblem.apple.com.
Your account and data
How do I delete my account?
In BillSend, open Settings (the gear on the Invoices tab) and tap Delete my account. This deletes your account and your BillSend data. Cancel your subscription in iOS Settings too, so Apple stops billing you.
How is my data used?
See our Privacy Policy and Terms of Service.